Service Leadership

Service Leadership Index®

• Product GM% - BIC Profit SPs: Q2-11 25.3%   Q3-11 26.6%   Q4-11 27.2%   Q1-12 26.9%
• Product GM% - Median Profitability SPs: Q2-11 20.5%   Q3-11 19.2%   Q4-11 19.7%  Q1-12 22.3%
• Product GM% - Bottom 1/4 Profitability SPs: Q2-11 20.5%   Q3-11 18.5%   Q4-11 14.8%   Q1-12 18.8%
• Services GM% - BIC Profitability SPs: Q2-11 54.9%   Q3-11 52.2%   Q4-11 52.8%   Q1-12 53.7%
• Services GM% - Median Profitability SPs: Q2-11 50.1%   Q3-11 48.1%   Q4-11 46.4%   Q1-12 46.8%
• Services GM% - Bottom 1/4 Profitability SPs: Q2-11 41.0%   Q3-11 42.9%   Q4-11 38.8%   Q1-12 39.5%
• SG&A% - BIC Profitability SPs: Q2-11 26.2%   Q3-11 26.1%   Q4-11 27.6%   Q1-12 27.8%
• SG&A% - Median Profitability SPs: Q2-11 31.9%   Q3-11 30.3%   Q4-11 29.8%   Q1-12 30.0%
• SG&A% - Bottom 1/4 Profitability SPs: Q2-11 34.6%   Q3-11 36.9%   Q4-11 35.4%   Q1-12 33.2%
• EBITDA% - BIC Profitability SPs: Q2-11 19.2%   Q3-11 17.8%   Q4-11 17.7%   Q1-12 18.3%
• EBITDA% - Median Profitability SPs: Q2-11 7.3%   Q3-11 6.8%   Q4-11 5.9%   Q1-12 7.5%
• EBITDA% - Bottom 1/4 Profitability SPs: Q2-11 −1.1%   Q3-11 −2.7%   Q4-11 −5.6%   Q1-12 −1.0%

Quarterly Solution Provider Performance