Service Leadership
Total Profit Solutions for IT Companies®
Service Leadership Index®
- Product GM% - BIC Profitability SPs: Q1-11 25.5% Q2-11 25.3% Q3-11 26.6% Q4-11 27.2%
- Product GM% - Median Profitability SPs: Q1-11 20.5% Q2-11 20.5% Q3-11 19.2% Q4-11 19.7%
- Product GM% - Bottom 1/4 Profitability SPs: Q1-11 19.9% Q2-11 20.5% Q3-11 18.5% Q4-11 14.8%
- Services GM% - BIC Profitability SPs: Q1-11 53.4% Q2-11 54.9% Q3-11 52.2% Q4-11 52.8%
- Services GM% - Median Profitability SPs: Q1-11 51.0% Q2-11 50.1% Q3-11 48.1% Q4-11 46.4%
- Services GM% - Bottom 1/4 Profitability SPs: Q1-11 36.1% Q2-11 41.0% Q3-11 42.9% Q4-11 38.8%
- SG&A% - BIC Profitability SPs: Q1-11 26.0% Q2-11 26.2% Q3-11 26.1% Q4-11 27.6%
- SG&A% - Median Profitability SPs: Q1-11 32.2% Q2-11 31.9% Q3-11 30.3% Q4-11 29.8%
- SG&A% - Bottom 1/4 Profitability SPs: Q1-11 35.7% Q2-11 34.6% Q3-11 36.9% Q4-11 35.4%
- EBITDA% - BIC Profitability SPs: Q1-11 19.2% Q2-11 19.2% Q3-11 17.8% Q4-11 17.7%
- EBITDA% - Median Profitability SPs: Q1-11 7.3% Q2-11 7.3% Q3-11 6.8% Q4-11 5.9%
- EBITDA% - Bottom 1/4 Profitability SPs: Q1-11 −2.4% Q2-11 −1.1% Q3-11 −2.7% Q4-11 −5.6%
Quarterly Solution Provider Performance
Service Leadership News & Events
January, 2012
The Game is (Finally) Afoot
The Game is (Finally) Afoot
With the recent purchase of All Covered by Konica/Minolta and of MindSHIFT by Best Buy, the game is (finally) afoot. When billion-dollar players start making acquisitions in a given space, it is likely that not only will they themselves keep acquiring, but others will join them. Professional investors love to be second to any great idea. (Being first is too risky.)
November, 2011
Service Leadership’s 2011/12 Annual Solution Provider Compensation Survey is Now Open!
Service Leadership’s 2011/12 Annual Solution Provider Compensation Survey is Now Open!
A sampling of 2010 results and announcement of 2011/12 survey – participate now and we’ll waive the $399.00 fee! To qualify, you must complete your data entry by November 30.
- What is “market pay” for more than 50 Solution Provider positions?
- What is the staff-to-management ratio of top profitability Solution Providers, by business model?
- How much is allocated to incentive pay, for each position and seniority level?
- What do owners make, by specific business model and company size?
- And more…
August, 2011
Cloud Ain’t Easy, It’s Never Easy: The Future of Managed Services
The world of cloud computing is still full of unknowns, which translates into risk, and correspondingly, opportunity. What is known is that historically innovations in technology - many of which have been made in the name of simplicity and reduced cost - have been accompanied by increased support complexity, with the resulting need for IT services increasing. Evidence indicates the same holds true for cloud computing, which means we can describe a clear path for today's Managed Service Solution Providers to continue to grow and prosper.
Cloud Ain’t Easy, It’s Never Easy: The Future of Managed Services
The world of cloud computing is still full of unknowns, which translates into risk, and correspondingly, opportunity. What is known is that historically innovations in technology - many of which have been made in the name of simplicity and reduced cost - have been accompanied by increased support complexity, with the resulting need for IT services increasing. Evidence indicates the same holds true for cloud computing, which means we can describe a clear path for today's Managed Service Solution Providers to continue to grow and prosper.The world of cloud computing is still full of unknowns, which translates into risk, and correspondingly, opportunity. What is known is that historically innovations in technology - many of which have been made in the name of simplicity and reduced cost - have been accompanied by increased support complexity, with the resulting need for IT services increasing. Evidence indicates the same holds true for cloud computing, which means we can describe a clear path for today's Managed Service Solution Providers to continue to grow and prosper.
March, 2011
Service Leadership, Inc. and The MSP Centrifuge Forge Strategic Partnership
Service Leadership, Inc. and The MSP Centrifuge, a new MSP industry peer group operator, are pleased to announce their strategic partnership to provide The MSP Centrifuge members with Service Leadership Index® Quarterly Benchmark Reports designed specifically for peer groups.
Service Leadership, Inc. and The MSP Centrifuge Forge Strategic Partnership
Service Leadership, Inc. and The MSP Centrifuge, a new MSP industry peer group operator, are pleased to announce their strategic partnership to provide The MSP Centrifuge members with Service Leadership Index® Quarterly Benchmark Reports designed specifically for peer groups.Service Leadership, Inc. and The MSP Centrifuge, a new MSP industry peer group operator, are pleased to announce their strategic partnership to provide The MSP Centrifuge members with Service Leadership Index® Quarterly Benchmark Reports designed specifically for peer groups.
August 18, 2010
CompTIA to Work with Business Coaches to Broaden Their Use by IT Channel Companies
CompTIA, the non-profit industry trade association for the information technology (IT) industry, said today it will work with leading business coaches to make their counsel, mentoring and services available to more companies in the IT channel.
CompTIA to Work with Business Coaches to Broaden Their Use by IT Channel Companies
CompTIA, the non-profit industry trade association for the information technology (IT) industry, said today it will work with leading business coaches to make their counsel, mentoring and services available to more companies in the IT channel.CompTIA, the non-profit industry trade association for the information technology (IT) industry, said today it will work with leading business coaches to make their counsel, mentoring and services available to more companies in the IT channel.
June 2010
Service Leadership Releases Latest Version of Solution Provider Valuation Approximator© with Q2-2010 Multiples
Service Leadership has released the latest version of its popular business valuation estimation tool for Solution Provider owners and executives, the Solution Provider Valuation Approximator©. The new release updates the tool for the most recent market multiples from the Service Leadership Index®.
Service Leadership Releases Latest Version of Solution Provider Valuation Approximator© with Q2-2010 Multiples
Service Leadership has released the latest version of its popular business valuation estimation tool for Solution Provider owners and executives, the Solution Provider Valuation Approximator©. The new release updates the tool for the most recent market multiples from the Service Leadership Index®.Service Leadership has released the latest version of its popular business valuation estimation tool for Solution Provider owners and executives, the Solution Provider Valuation Approximator©. The new release updates the tool for the most recent market multiples from the Service Leadership Index®.
May 2010
Ingram Micro North America Selects Service Leadership for Advanced Peer Group
Benchmarking
The largest global distributor of IT products and services, Ingram Micro Inc., has selected Service Leadership to provide quarterly benchmarking to the distributor's new VentureTech Network (VTN) Mastermind peer groups.
Ingram Micro North America Selects Service Leadership for Advanced Peer Group
Benchmarking
The largest global distributor of IT products and services, Ingram Micro Inc., has selected Service Leadership to provide quarterly benchmarking to the distributor's new VentureTech Network (VTN) Mastermind peer groups.The largest global distributor of IT products and services, Ingram Micro Inc., has selected Service Leadership to provide quarterly benchmarking to the distributor's new VentureTech Network (VTN) Mastermind peer groups.
April 2010
Intel Taps Service Leadership for Worldwide Partner Training on Selling Managed Services
Intel has engaged Service Leadership to train partners and prospective partners worldwide of its Intel Technology Provider Partner program to sell Managed Services more effectively, by delivering Service Leadership's unique workshop: "Expensive No More" – Selling Value-Based Managed Services.
Intel Taps Service Leadership for Worldwide Partner Training on Selling Managed Services
Intel has engaged Service Leadership to train partners and prospective partners worldwide of its Intel Technology Provider Partner program to sell Managed Services more effectively, by delivering Service Leadership's unique workshop: "Expensive No More" – Selling Value-Based Managed Services.Intel has engaged Service Leadership to train partners and prospective partners worldwide of its Intel Technology Provider Partner program to sell Managed Services more effectively, by delivering Service Leadership's unique workshop: "Expensive No More" – Selling Value-Based Managed Services.
HTG Peer Groups Renews Multi-Year Partnership with Service Leadership 
HTG Peer Groups, a global Solution Provider peer group organization with nearly 250 member companies, recently extended its existing quarterly benchmarking partnership with Service Leadership, building on two years of previous success together.
HTG Peer Groups, a global Solution Provider peer group organization with nearly 250 member companies, recently extended its existing quarterly benchmarking partnership with Service Leadership, building on two years of previous success together. HTG Peer Groups, a global Solution Provider peer group organization with nearly 250 member companies, recently extended its existing quarterly benchmarking partnership with Service Leadership, building on two years of previous success together.
March 10, 2010
CompuShare Closes Key Acquisition with Support from Service Leadership
Leading management advisory firm is instrumental in facilitating leading Solution Provider in strategic acquisition
CompuShare Closes Key Acquisition with Support from Service Leadership
Leading management advisory firm is instrumental in facilitating leading Solution Provider in strategic acquisitionLeading management advisory firm is instrumental in facilitating leading Solution Provider in strategic acquisition
September 18, 2009
Groundbreaking Solution Provider Valuation Education Tool Updated
Today leading Solution Provider industry advisory firm, Service Leadership, Inc. released its most recent update to its executive education tool, the S-L Solution Provider Historical Valuation Approximator© now with third quarter 2009 valuation multiples.
Groundbreaking Solution Provider Valuation Education Tool Updated
Today leading Solution Provider industry advisory firm, Service Leadership, Inc. released its most recent update to its executive education tool, the S-L Solution Provider Historical Valuation Approximator© now with third quarter 2009 valuation multiples.Today leading Solution Provider industry advisory firm, Service Leadership, Inc. released its most recent update to its executive education tool, the S-L Solution Provider Historical Valuation Approximator© now with third quarter 2009 valuation multiples.
September 16, 2009
CORRECTED: ConnectWise Acquires PSA Assets from CoreConnex
An article in Channel Insider erroneously characterized a new partnership between CoreConnex and channel consulting firm Service Leadership. The terms of the deal are that Service Leadership will provide summary, aggregate benchmark information to CoreConnex to use as the best in class indicators in CoreConnex financial dashboard. No database names will be shared, nor any individual company data.
CORRECTED: ConnectWise Acquires PSA Assets from CoreConnex
An article in Channel Insider erroneously characterized a new partnership between CoreConnex and channel consulting firm Service Leadership. The terms of the deal are that Service Leadership will provide summary, aggregate benchmark information to CoreConnex to use as the best in class indicators in CoreConnex financial dashboard. No database names will be shared, nor any individual company data.An article in Channel Insider erroneously characterized a new partnership between CoreConnex and channel consulting firm Service Leadership. The terms of the deal are that Service Leadership will provide summary, aggregate benchmark information to CoreConnex to use as the best in class indicators in CoreConnex financial dashboard. No database names will be shared, nor any individual company data.
September 1, 2009
Service Leadership, Inc. and CoreConnex, Inc. Announce a New Partnership
The partnership between Service Leadership, Inc. and CoreConnex, Inc. is aimed at improving Business Intelligence (BI), financial monitoring and management resources in the information technology (IT) solutions industry.
Service Leadership, Inc. and CoreConnex, Inc. Announce a New Partnership
The partnership between Service Leadership, Inc. and CoreConnex, Inc. is aimed at improving Business Intelligence (BI), financial monitoring and management resources in the information technology (IT) solutions industry.The partnership between Service Leadership, Inc. and CoreConnex, Inc. is aimed at improving Business Intelligence (BI), financial monitoring and management resources in the information technology (IT) solutions industry.
July 14, 2009
List of 50 “Companies to Watch” Unveiled
List of 50 “Companies to Watch” Unveiled
InsideIndianaBusiness.com Report
Long-time Service Leadership client, The AME Group of Vincennes, IN, was just recognized by Inside Indiana Business as one of Indiana’s top 50 “Companies to Watch”. Service Leadership CEO Paul Dippell was a member of the company’s Board of Directors and congratulates The AME Group on their outstanding performance in attaining this state-wide recognition.
Long-time Service Leadership client, The AME Group of Vincennes, IN, was just recognized by Inside Indiana Business as one of Indiana’s top 50 “Companies to Watch”. Service Leadership CEO Paul Dippell was a member of the company’s Board of Directors and congratulates The AME Group on their outstanding performance in attaining this state-wide recognition.
June 30, 2009
MSP University Clients Benefit from Service Leadership PartnershipMSP University (MSPU) is incorporating a range of Service Leadership Index® offerings into the breadth of its programs, further enhancing the speed and depth of their clients’ ability to evolve their Managed Services model to drive best in class results.
MSP University Clients Benefit from Service Leadership Partnership
MSP University (MSPU) is incorporating a range of Service Leadership Index® offerings into the breadth of its programs, further enhancing the speed and depth of their clients’ ability to evolve their Managed Services model to drive best in class results.
February 10, 2009
Service Leadership Assists NetTeks in Acquisition by INXLeading management advisory firm is instrumental in facilitating the sale of leading Cisco communication and security solutions provider.
Service Leadership Assists NetTeks in Acquisition by INX
Leading management advisory firm is instrumental in facilitating the sale of leading Cisco communication and security solutions provider.
January 9, 2009
Ingram Micro VentureTech Network Applauds New Finance and Profitability Resource from Service LeadershipLeading Distribution Partner Teams with Service Leadership to Help Community Members Maximize Cash Flow and Profitability in 2009.
Ingram Micro VentureTech Network Applauds New Finance and Profitability Resource from Service Leadership
Leading Distribution Partner Teams with Service Leadership to Help Community Members Maximize Cash Flow and Profitability in 2009.
December 30, 2008
Ingram Micro VentureTech Network Applauds New Finance and Profitability Resource from Service LeadershipLeading Distribution Partner Teams with Service Leadership to Help Community Members Maximize Cash Flow and Profitability in 2009
Ingram Micro VentureTech Network Applauds New Finance and Profitability Resource from Service Leadership
Leading Distribution Partner Teams with Service Leadership to Help Community Members Maximize Cash Flow and Profitability in 2009Leading Distribution Partner Teams with Service Leadership to Help Community Members Maximize Cash Flow and Profitability in 2009
August 20, 2008
IT Solution Provider Organization “Beefs Up” Peer Group Benchmarking Services for MembersHTG Taps Service Leadership to Deliver Quarterly Financial Benchmark Reports
IT Solution Provider Organization “Beefs Up” Peer Group Benchmarking Services for Members
HTG Taps Service Leadership to Deliver Quarterly Financial Benchmark ReportsHTG Taps Service Leadership to Deliver Quarterly Financial Benchmark Reports
May 6, 2008
Innovative Peer Group Program from Service Leadership Helps Boost ProfitsProgram Designed to Accelerate Profit Growth for IT Solution Providers.
Innovative Peer Group Program from Service Leadership Helps Boost Profits
Program Designed to Accelerate Profit Growth for IT Solution Providers.Program Designed to Accelerate Profit Growth for IT Solution Providers
More About Service Leadership
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CompTIA Announces Partnership with Service Leadership for Best Business Practices Executive Education Best Business Practices Series from CompTIA Targets Solution Provider Profitability, Long-Term Success
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9-18-04 Press Release - D&A Founder Keynote Speaker at IBM Seminar Series "[Paul Dippell] brings invaluable real-world experience to the challenge of delivering profitable N&SM services to mid-market clients... our attendees leave with concrete, proven ways to achieve this."