Service Leadership

Service Leadership Index™

• Q/Q Revenue Change - BIC Profitability SPs: Q1-09 16.1%   Q2-09 168.3%   Q3-09 -75.7%   Q4-09 6.3%
• Q/Q Revenue Change - Median Profitability SPs: Q1-09 -38.4%   Q2-09 15.4%   Q3-09 32.3%   Q4-09-22.9%
• Q/Q Revenue Change - Bottom 1/4 Profitability SPs: Q1-09 1.9%   Q2-09 16.5%   Q3-09 -42.5%   Q4-09 20.7%
• Product GM% - BIC Profitability SPs: Q1-09 23.4%   Q2-09 24.3%   Q3-09 25.1%   Q4-09 23.5%
• Product GM% - Median Profitability SPs: Q1-09 17.2%   Q2-09 23.8%  Q3-09 18.6%   Q4-09 19.3%
• Product GM% - Bottom 1/4 Profitability SPs: Q1-09 25.1%   Q2-09 27.9%   Q3-09 15.5%   Q4-09 10.8%
• Services GM% - BIC Profitability SPs: Q1-09 53.6%   Q2-09 50.5%  Q3-09 54.9%   Q4-09 53.5%
• Services GM% - Median Profitability SPs: Q1-09 47.5%   Q2-09 31.9%  Q3-09 46.3%   Q4-09 44.9%
• Services GM% - Bottom 1/4 Profitability SPs: Q1-09 41.6%   Q2-09 38.7%  Q3-09 44.1%   Q4-09 36%
• SG&A% - BIC Profitability SPs: Q1-09 29.1%   Q2-09 38.1%  Q3-09 26.4%   Q4-09 29.8%
• SG&A% - Median Profitability SPs: Q1-09 35.3%   Q2-09 35%  Q3-09 29.9%   Q4-09 32.1%
• SG&A% - Bottom 1/4 Profitability SPs: Q1-09 42.8%   Q2-09 35.7%  Q3-09 39%   Q4-09 46.3%
• EBITDA% - BIC Profitability SPs: Q1-09 17.7%   Q2-09 13.6%  Q3-09 21.9%   Q4-09 16.5%
• EBITDA% - Median Profitability SPs: Q1-09 4.0%   Q2-09 -1.8%  Q3-09 6.9%   Q4-09 4.2%
• EBITDA% - Bottom 1/4 Profitability SPs: Q1-09 -9.7%   Q2-09 -14%  Q3-09 -2.6%   Q4-09 -16.6%
• Q/Q Headcount Change - BIC Profitability SPs: Q1-09 15%   Q2-09 164.2%  Q3-09 -71.4%   Q4-09 0.9%
• Q/Q Headcount Change - Median Profitability SPs: Q1-09 -32.5%   Q2-09 57%  Q3-09 -41.9%   Q4-09 -23.5%
• Q/Q Headcount Change - Bottom 1/4 Profitability SPs: Q1-09 12.2%   Q2-09 62.3%  Q3-09 -48.6%  Q4-09 7.6%

Quarterly Solution Provider Performance