Service Leadership
Total Profit Solutions for IT Companies™
Service Leadership Index™
- Q/Q Revenue Change - BIC Profitability SPs: Q4-08 2.0% Q1-09 16.1% Q2-09 168.3% Q3-09 -75.7%
- Q/Q Revenue Change - Median Profitability SPs: Q4-08-9.7% Q1-09 -38.4% Q2-09 15.4% Q3-09 32.3%
- Q/Q Revenue Change - Bottom 1/4 Profitability SPs: Q4-08 -12.2% Q1-09 1.9% Q2-09 16.5% Q3-09 -42.5%
- Product GM% - BIC Profitability SPs: Q4-08 21.2% Q1-09 23.4% Q2-09 24.3% Q3-09 25.1%
- Product GM% - Median Profitability SPs: Q4-08 18.7% Q1-09 17.2% Q2-09 23.8% Q3-09 18.6%
- Product GM% - Bottom 1/4 Profitability SPs: Q4-08 3.4% Q1-09 25.1% Q2-09 55.5% Q3-09 15.5%
- Services GM% - BIC Profitability SPs: Q4-08 52.6% Q1-09 53.6% Q2-09 50.5% Q3-09 54.9%
- Services GM% - Median Profitability SPs: Q4-08 37.8% Q1-09 47.5% Q2-09 31.9% Q3-09 46.3%
- Services GM% - Bottom 1/4 Profitability SPs: Q4-08 38.6% Q1-09 41.6% Q2-09 38.7.3% Q3-09 44.1%
- SG&A% - BIC Profitability SPs: Q4-08 30.2% Q1-09 29.1% Q2-09 38.1% Q3-09 26.4%
- SG&A% - Median Profitability SPs: Q4-08 27.1% Q1-09 35.3% Q2-09 35% Q3-09 29.9%
- SG&A% - Bottom 1/4 Profitability SPs: Q4-08 42.0% Q1-09 42.8% Q2-09 35.7% Q3-09 39%
- EBITDA% - BIC Profitability SPs: Q4-08 14.5% Q1-09 17.7% Q2-09 13.6% Q3-09 21.9%
- EBITDA% - Median Profitability SPs: Q4-08 3.9% Q1-09 4.0% Q2-09 -1.8% Q3-09 6.9%
- EBITDA% - Bottom 1/4 Profitability SPs: Q4-08 -7.1% Q1-09 -9.7% Q2-09 -14% Q3-09 -2.6%
- Q/Q Headcount Change - BIC Profitability SPs: Q4-08 -1.1% Q1-09 15% Q2-09 164.2% Q3-09 -71.4%
- Q/Q Headcount Change - Median Profitability SPs: Q4-08 2.1% Q1-09 -32.5% Q2-09 57% Q3-09 -41.9%
- Q/Q Headcount Change - Bottom 1/4 Profitability SPs: Q4-08 2.1% Q1-09 12.2% Q2-09 62.3% Q3-09 -48.6%
Quarterly Solution Provider Performance
Establish a Channel for Your Products or Services
Companies or investors looking to establish a channel for their IT services or products can benefit from Service Leadership' exclusive position in the industry.
To deliver you the best channel program in the optimum timeframe, we combine our operational understanding of how IT Solutions companies add new services and products to their offerings, with our proprietary BestProspects™ database of over 16,000 IT Services companies. Together, this allows us to target the right channel partners and to tune your value propositions to recruit them.
Once you attracted them, you need to empower them to sell and deliver your service or product. Once again, Service Leadership's operational expertise gives you the ability to do this quickly. Training programs, tools for individuals and for managers, even tips and tricks: we provide the tools - and the confidence - your channel partners need to generate revenue in the early phases of the program when results are crucial to the long term success of the partnership.
Channel partners are an indispensable but potentially costly link in the value chain. Recruiting channel partners who have the right capabilities, resources and customers is critical to success, yet often building, expanding or refreshing a channel seems like an exercise in needles and haystacks. The challenge is especially high when you're bringing a new, game-changing solution to market: which partners can transform their business to keep up with you? Because Service Leadership's team has decades of experience building and growing Solution Providers as hands-on executives when game-changing products were introduced almost monthly, we know how to spot the qualities that make an exceptional channel partner for growth or transformation. Combined with our exclusive BestProspects™ database of more than 16,000 Solution Providers in North America, this gives you an unparalleled resource for crisp, effective channel building. Lastly, because we work closely with Solution Provider owners and executives on their own value creation strategies, we know how to demonstrate to them the compelling value your strategy can add to theirs.