Service Leadership
Total Profit Solutions for IT Companies™
Service Leadership Index™
- Q/Q Revenue Change - BIC Profitability SPs: Q1-09 16.1% Q2-09 168.3% Q3-09 -75.7% Q4-09 6.3%
- Q/Q Revenue Change - Median Profitability SPs: Q1-09 -38.4% Q2-09 15.4% Q3-09 32.3% Q4-09-22.9%
- Q/Q Revenue Change - Bottom 1/4 Profitability SPs: Q1-09 1.9% Q2-09 16.5% Q3-09 -42.5% Q4-09 20.7%
- Product GM% - BIC Profitability SPs: Q1-09 23.4% Q2-09 24.3% Q3-09 25.1% Q4-09 23.5%
- Product GM% - Median Profitability SPs: Q1-09 17.2% Q2-09 23.8% Q3-09 18.6% Q4-09 19.3%
- Product GM% - Bottom 1/4 Profitability SPs: Q1-09 25.1% Q2-09 27.9% Q3-09 15.5% Q4-09 10.8%
- Services GM% - BIC Profitability SPs: Q1-09 53.6% Q2-09 50.5% Q3-09 54.9% Q4-09 53.5%
- Services GM% - Median Profitability SPs: Q1-09 47.5% Q2-09 31.9% Q3-09 46.3% Q4-09 44.9%
- Services GM% - Bottom 1/4 Profitability SPs: Q1-09 41.6% Q2-09 38.7% Q3-09 44.1% Q4-09 36%
- SG&A% - BIC Profitability SPs: Q1-09 29.1% Q2-09 38.1% Q3-09 26.4% Q4-09 29.8%
- SG&A% - Median Profitability SPs: Q1-09 35.3% Q2-09 35% Q3-09 29.9% Q4-09 32.1%
- SG&A% - Bottom 1/4 Profitability SPs: Q1-09 42.8% Q2-09 35.7% Q3-09 39% Q4-09 46.3%
- EBITDA% - BIC Profitability SPs: Q1-09 17.7% Q2-09 13.6% Q3-09 21.9% Q4-09 16.5%
- EBITDA% - Median Profitability SPs: Q1-09 4.0% Q2-09 -1.8% Q3-09 6.9% Q4-09 4.2%
- EBITDA% - Bottom 1/4 Profitability SPs: Q1-09 -9.7% Q2-09 -14% Q3-09 -2.6% Q4-09 -16.6%
- Q/Q Headcount Change - BIC Profitability SPs: Q1-09 15% Q2-09 164.2% Q3-09 -71.4% Q4-09 0.9%
- Q/Q Headcount Change - Median Profitability SPs: Q1-09 -32.5% Q2-09 57% Q3-09 -41.9% Q4-09 -23.5%
- Q/Q Headcount Change - Bottom 1/4 Profitability SPs: Q1-09 12.2% Q2-09 62.3% Q3-09 -48.6% Q4-09 7.6%
Quarterly Solution Provider Performance
Service Leadership Index™ Group Frequently Asked Questions
What's the difference in the S-L Index™ Group and non-industry-specific CEO groups?
Unlike Vistage, YPO and similar CEO groups, S-L Index™ Groups are comprised of only Solution Providers, so all members are in the same industry, maximizing the best practices relevance. The members of each Index ™ Group are from non-overlapping geographies, so there are no competitive worries whne sharing financial information or best practices. In fact, many of our members also belong to these non-industry-specific CEO groups, which are a great way to network to increase business, even if they are not as relevant from a business model perspective.
What’s the difference in the S-L Index™ Groups and other Solution Provider CEO groups?
S-L Index™ Groups are advanced peer groups for Solution Providers pursuing aggressive levels of improvement and advanced business models. Only the Service Leadership Index™ can compare you to Solution Providers outside of your group. And no other industry peer group combines this with the exclusive expertise delivered by Service Leadership’s senior advisors. In addition, no other Solution Provider peer group provides you with the insights that come from Service Leadership’s work with leading industry vendors, mergers and acquisitions and topic-specific benchmarking such as compensation, Managed Services and economic indicators.
What are the benefits of participating in an S-L Index™ Group?
As a member of the Optimizer™ Index group you will learn best practices from Service Leadership and share then with your peers. You'll receive actionable advice on your most pressing challenges. Each quarter you'll be involved in education on topics relevant to your group delivered by Service Leadership experts.
What is involved in attending an Optimizer™ meeting?
To prepare for a group meeting you will want to bring a couple topics that you'd like to discuss with the group. You'll prepare any special project material that has been agreed upon. (i.e. Sales rep compensation plans, managed service contracts samples, etc.) Additionally, you'll want to be familiar with the group financial report in order to answer any questions about your company.
How much of my time will it take to participate?
There are two physical meetings that are 1 ½ days in length and two web meetings that are 3 hours each. In addition to attending the meetings, you'll have some preparation work and the input of your financials into our secure online system. The preparation work for meetings is 2 to 4 hours. The input of the financials after the initial set up is approximately 1-2 hours per quarter.
How are new members placed in a group?
We place members in groups by ensuring that no one has overlapping geographies and have similar business models. More specifically, a group will be comprised of members with similar employee numbers, percent of services and type of services sold.