Service Leadership
Total Profit Solutions for IT Companies™
Service Leadership Index™
- Q/Q Revenue Change - BIC Profitability SPs: Q1-09 16.1% Q2-09 168.3% Q3-09 -75.7% Q4-09 6.3%
- Q/Q Revenue Change - Median Profitability SPs: Q1-09 -38.4% Q2-09 15.4% Q3-09 32.3% Q4-09-22.9%
- Q/Q Revenue Change - Bottom 1/4 Profitability SPs: Q1-09 1.9% Q2-09 16.5% Q3-09 -42.5% Q4-09 20.7%
- Product GM% - BIC Profitability SPs: Q1-09 23.4% Q2-09 24.3% Q3-09 25.1% Q4-09 23.5%
- Product GM% - Median Profitability SPs: Q1-09 17.2% Q2-09 23.8% Q3-09 18.6% Q4-09 19.3%
- Product GM% - Bottom 1/4 Profitability SPs: Q1-09 25.1% Q2-09 27.9% Q3-09 15.5% Q4-09 10.8%
- Services GM% - BIC Profitability SPs: Q1-09 53.6% Q2-09 50.5% Q3-09 54.9% Q4-09 53.5%
- Services GM% - Median Profitability SPs: Q1-09 47.5% Q2-09 31.9% Q3-09 46.3% Q4-09 44.9%
- Services GM% - Bottom 1/4 Profitability SPs: Q1-09 41.6% Q2-09 38.7% Q3-09 44.1% Q4-09 36%
- SG&A% - BIC Profitability SPs: Q1-09 29.1% Q2-09 38.1% Q3-09 26.4% Q4-09 29.8%
- SG&A% - Median Profitability SPs: Q1-09 35.3% Q2-09 35% Q3-09 29.9% Q4-09 32.1%
- SG&A% - Bottom 1/4 Profitability SPs: Q1-09 42.8% Q2-09 35.7% Q3-09 39% Q4-09 46.3%
- EBITDA% - BIC Profitability SPs: Q1-09 17.7% Q2-09 13.6% Q3-09 21.9% Q4-09 16.5%
- EBITDA% - Median Profitability SPs: Q1-09 4.0% Q2-09 -1.8% Q3-09 6.9% Q4-09 4.2%
- EBITDA% - Bottom 1/4 Profitability SPs: Q1-09 -9.7% Q2-09 -14% Q3-09 -2.6% Q4-09 -16.6%
- Q/Q Headcount Change - BIC Profitability SPs: Q1-09 15% Q2-09 164.2% Q3-09 -71.4% Q4-09 0.9%
- Q/Q Headcount Change - Median Profitability SPs: Q1-09 -32.5% Q2-09 57% Q3-09 -41.9% Q4-09 -23.5%
- Q/Q Headcount Change - Bottom 1/4 Profitability SPs: Q1-09 12.2% Q2-09 62.3% Q3-09 -48.6% Q4-09 7.6%
Quarterly Solution Provider Performance
Profits and Ops Comprehensive Diagnostic Report ©
Using Your Confidential S-L Index™ Comprehensive Diagnostic Report©
(Click thumbnail to enlarge)
Definitions and Calculations
(Click thumbnail to enlarge)
About the title bar on the report
Your Service Leadership Index™ ID is: 00000.
This is your unique ID in the S-L Index™ system, used here to protect your confidentiality.
Your predominant business model is: Infrastructure-Managed Svcs.
Performance ratios are best compared between Solution Providers of like business models. Based on the different offerings that make up your revenue, we determine your predominant business model. See the "Using the Comprehensive Diagnostic Report©" documentation, page 7, for details on this determination.
Your predominant customer size is: 26-100 Users.
Performance ratios are also influenced by the size of customer being served. You reported what portion of your revenue came from each size customer; the customer size from which you win most of your revenue, is your predominant customer size.
How net income is compared
Net income can best be compared if it is adjusted owners' compensation is adjusted to reflect fair market compensation. You provided your net income dollars for 2008. You also provided the compensation received by the principals. We adjusted the principal compensation if it was not within the ranges indicated in our annual compensation benchmark for a Solution Provider with your business model, size and number of principals, and added or subtracted the difference to or from net income. That is the result you see on your report. See the "Using the Comprehensive Diagnostic Report©" document, page 13, for details on this calculation.
Learning more about your report
In addition to this Quick Start Guide, there are three ways you can learn more about using this report:
- You will have received the "Using the Comprehensive Diagnostic Report©" document via a download link in an e-mail from info@service-leadership.com.
- Check with your sponsor about an upcoming webcast on using the report in your decision making and operational management.
- Contact Service Leadership at 972-798-1288 or info@service-leadership.com.
Your S-L Index™ license agreement
You may show the Comprehensive Diagnostic Report© itself to anyone, as long as it is not for the purpose of developing or improving a Solution Provider benchmarking offering or improving anyone's business other than your own. You may not put it or excerpts of it into the public domain for any reason, or sell the information. You may not show or give "Using the Comprehensive Diagnostic Report©" documentation to anyone not in your company.