Service Leadership
Total Profit Solutions for IT Companies™
Service Leadership Index™
- Q/Q Revenue Change - BIC Profitability SPs: Q1-09 16.1% Q2-09 168.3% Q3-09 -75.7% Q4-09 6.3%
- Q/Q Revenue Change - Median Profitability SPs: Q1-09 -38.4% Q2-09 15.4% Q3-09 32.3% Q4-09-22.9%
- Q/Q Revenue Change - Bottom 1/4 Profitability SPs: Q1-09 1.9% Q2-09 16.5% Q3-09 -42.5% Q4-09 20.7%
- Product GM% - BIC Profitability SPs: Q1-09 23.4% Q2-09 24.3% Q3-09 25.1% Q4-09 23.5%
- Product GM% - Median Profitability SPs: Q1-09 17.2% Q2-09 23.8% Q3-09 18.6% Q4-09 19.3%
- Product GM% - Bottom 1/4 Profitability SPs: Q1-09 25.1% Q2-09 27.9% Q3-09 15.5% Q4-09 10.8%
- Services GM% - BIC Profitability SPs: Q1-09 53.6% Q2-09 50.5% Q3-09 54.9% Q4-09 53.5%
- Services GM% - Median Profitability SPs: Q1-09 47.5% Q2-09 31.9% Q3-09 46.3% Q4-09 44.9%
- Services GM% - Bottom 1/4 Profitability SPs: Q1-09 41.6% Q2-09 38.7% Q3-09 44.1% Q4-09 36%
- SG&A% - BIC Profitability SPs: Q1-09 29.1% Q2-09 38.1% Q3-09 26.4% Q4-09 29.8%
- SG&A% - Median Profitability SPs: Q1-09 35.3% Q2-09 35% Q3-09 29.9% Q4-09 32.1%
- SG&A% - Bottom 1/4 Profitability SPs: Q1-09 42.8% Q2-09 35.7% Q3-09 39% Q4-09 46.3%
- EBITDA% - BIC Profitability SPs: Q1-09 17.7% Q2-09 13.6% Q3-09 21.9% Q4-09 16.5%
- EBITDA% - Median Profitability SPs: Q1-09 4.0% Q2-09 -1.8% Q3-09 6.9% Q4-09 4.2%
- EBITDA% - Bottom 1/4 Profitability SPs: Q1-09 -9.7% Q2-09 -14% Q3-09 -2.6% Q4-09 -16.6%
- Q/Q Headcount Change - BIC Profitability SPs: Q1-09 15% Q2-09 164.2% Q3-09 -71.4% Q4-09 0.9%
- Q/Q Headcount Change - Median Profitability SPs: Q1-09 -32.5% Q2-09 57% Q3-09 -41.9% Q4-09 -23.5%
- Q/Q Headcount Change - Bottom 1/4 Profitability SPs: Q1-09 12.2% Q2-09 62.3% Q3-09 -48.6% Q4-09 7.6%
Quarterly Solution Provider Performance
Profits and Ops Fundamentals Diagnostic Report ©
Using Your Confidential S-L Index™ Fundamentals Diagnostic Report©
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Definitions and Calculations
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About the title bar on the report
Your Service Leadership Index™ ID is: 00000.
This is your unique ID in the S-L Index™ system, used here to protect your confidentiality.
Your predominant business model is: Infrastructure-Managed Svcs.
Performance ratios are best compared between Solution Providers of like business models. Based on the different offerings that make up your revenue, we determine your predominant business model and compare you to the Best in Class of that model, for the most actionable analysis.
Next year, try the Comprehensive Diagnostic Report© instead!
- Measures 8 lines of business instead of 4
- Includes headcount ratios
- Gross margins on 10 lines of business instead of 4
- Vertical market profitability analysis
- Customer size profitability analysis
- And more …
How net income is compared
Net income can best be compared if it is adjusted owners’ compensation is adjusted to reflect fair market compensation. In the survey, we asked that you calculate your expenses by adding back (or subtracting from) your expenses, the fair market compensation for the owners, so that net incomes are accurate and comparable.
Learning more about your report
In addition to this Quick Start Guide, there are four ways you can learn more about using this report:
- Check with your sponsor about an upcoming webcast on using the report in your decision making and operational management.
- Contact Service Leadership at 972-798-1288 or info@service-leadership.com.
Your S-L Index™ license agreement
You may show the Comprehensive Diagnostic Report© itself to anyone, as long as it is not for the purpose of developing or improving a Solution Provider benchmarking offering or improving anyone's business other than your own. You may not put it or excerpts of it into the public domain for any reason, or sell the information. You may not show or give "Using the Comprehensive Diagnostic Report©" documentation to anyone not in your company.