Service Leadership
Total Profit Solutions for IT Companies®
Service Leadership Index®
- Product GM% - BIC Profitability SPs: Q1-11 25.5% Q2-11 25.3% Q3-11 26.6% Q4-11 27.2%
- Product GM% - Median Profitability SPs: Q1-11 20.5% Q2-11 20.5% Q3-11 19.2% Q4-11 19.7%
- Product GM% - Bottom 1/4 Profitability SPs: Q1-11 19.9% Q2-11 20.5% Q3-11 18.5% Q4-11 14.8%
- Services GM% - BIC Profitability SPs: Q1-11 53.4% Q2-11 54.9% Q3-11 52.2% Q4-11 52.8%
- Services GM% - Median Profitability SPs: Q1-11 51.0% Q2-11 50.1% Q3-11 48.1% Q4-11 46.4%
- Services GM% - Bottom 1/4 Profitability SPs: Q1-11 36.1% Q2-11 41.0% Q3-11 42.9% Q4-11 38.8%
- SG&A% - BIC Profitability SPs: Q1-11 26.0% Q2-11 26.2% Q3-11 26.1% Q4-11 27.6%
- SG&A% - Median Profitability SPs: Q1-11 32.2% Q2-11 31.9% Q3-11 30.3% Q4-11 29.8%
- SG&A% - Bottom 1/4 Profitability SPs: Q1-11 35.7% Q2-11 34.6% Q3-11 36.9% Q4-11 35.4%
- EBITDA% - BIC Profitability SPs: Q1-11 19.2% Q2-11 19.2% Q3-11 17.8% Q4-11 17.7%
- EBITDA% - Median Profitability SPs: Q1-11 7.3% Q2-11 7.3% Q3-11 6.8% Q4-11 5.9%
- EBITDA% - Bottom 1/4 Profitability SPs: Q1-11 −2.4% Q2-11 −1.1% Q3-11 −2.7% Q4-11 −5.6%
Quarterly Solution Provider Performance
How to create value and mitigate risk
Delivering high performance
Cloud Propensity ScoreDetermine your most successful path to cloud adoption.
Includes tool(s)
Business Model ExplorerStarting with your current business model and performance, how can you evolve over five years?
Includes tool(s)
Economic Exposure DashboardHow risky is the current economy for your business model? Compare using the latest data!
Includes tool(s)
Solution Provider Valuation ApproximatorWhat is your business model worth now? And in past economic cycles, with an eye on the future?
Includes tool(s)
Solution Provider Valuation ApproximatorOne way to look forward is to understand past trends. Find out today's approximate value of your company, and what it would have been in past economic cycles. Gauge when the next market peak might be.
Includes tool(s)
SP M&A Basics ToolkitIf you're buying or selling, what are the basic steps and how can you analyze value and intangibles?
Includes tool(s)
Includes web training
Small Business Cost of IT Operations CalculatorShow Managed Services prospects your offer is cheaper (and better) than their current IT support.
Includes tool(s)
Sales Management Basics ToolkitSales is all about daily execution, and this simple toolkit will enable you to set and drive sales activity to get results!
Includes tool(s)
Sales Compensation CalculatorSales professionals sell what makes them money. Motivate them now with a comp plan you can afford.
Includes tool(s)Includes web training
Multiple of Wages CalculatorThe legendary original. Test service profits, set service pricing. The "must-have" tool for all SPs/MSPs.
Includes tool(s)
Technical Compensation CalculatorBillable people can be your allies in profit, with the right comp. Build a win/win comp plan that works!
Includes tool(s)Includes web training
MS Financial SimluatorManaged Services has been around for nearly 30 years. Find out how the pros do MS pricing... from the pros!
Includes tool(s)Includes web training