Service Leadership
Total Profit Solutions for IT Companies™
Service Leadership Index™
- Q/Q Revenue Change - BIC Profitability SPs: Q4-08 2.0% Q1-09 16.1% Q2-09 168.3% Q3-09 -75.7%
- Q/Q Revenue Change - Median Profitability SPs: Q4-08-9.7% Q1-09 -38.4% Q2-09 15.4% Q3-09 32.3%
- Q/Q Revenue Change - Bottom 1/4 Profitability SPs: Q4-08 -12.2% Q1-09 1.9% Q2-09 16.5% Q3-09 -42.5%
- Product GM% - BIC Profitability SPs: Q4-08 21.2% Q1-09 23.4% Q2-09 24.3% Q3-09 25.1%
- Product GM% - Median Profitability SPs: Q4-08 18.7% Q1-09 17.2% Q2-09 23.8% Q3-09 18.6%
- Product GM% - Bottom 1/4 Profitability SPs: Q4-08 3.4% Q1-09 25.1% Q2-09 55.5% Q3-09 15.5%
- Services GM% - BIC Profitability SPs: Q4-08 52.6% Q1-09 53.6% Q2-09 50.5% Q3-09 54.9%
- Services GM% - Median Profitability SPs: Q4-08 37.8% Q1-09 47.5% Q2-09 31.9% Q3-09 46.3%
- Services GM% - Bottom 1/4 Profitability SPs: Q4-08 38.6% Q1-09 41.6% Q2-09 38.7.3% Q3-09 44.1%
- SG&A% - BIC Profitability SPs: Q4-08 30.2% Q1-09 29.1% Q2-09 38.1% Q3-09 26.4%
- SG&A% - Median Profitability SPs: Q4-08 27.1% Q1-09 35.3% Q2-09 35% Q3-09 29.9%
- SG&A% - Bottom 1/4 Profitability SPs: Q4-08 42.0% Q1-09 42.8% Q2-09 35.7% Q3-09 39%
- EBITDA% - BIC Profitability SPs: Q4-08 14.5% Q1-09 17.7% Q2-09 13.6% Q3-09 21.9%
- EBITDA% - Median Profitability SPs: Q4-08 3.9% Q1-09 4.0% Q2-09 -1.8% Q3-09 6.9%
- EBITDA% - Bottom 1/4 Profitability SPs: Q4-08 -7.1% Q1-09 -9.7% Q2-09 -14% Q3-09 -2.6%
- Q/Q Headcount Change - BIC Profitability SPs: Q4-08 -1.1% Q1-09 15% Q2-09 164.2% Q3-09 -71.4%
- Q/Q Headcount Change - Median Profitability SPs: Q4-08 2.1% Q1-09 -32.5% Q2-09 57% Q3-09 -41.9%
- Q/Q Headcount Change - Bottom 1/4 Profitability SPs: Q4-08 2.1% Q1-09 12.2% Q2-09 62.3% Q3-09 -48.6%
Quarterly Solution Provider Performance
How to create value and mitigate risk
Delivering high performance
Business Model ExplorerStarting with your current business model and performance, how can you evolve over five years?
Includes tool(s)
Business Model Transition Risk AdvisorYou're moving from one SP business model to another. With your performance, culture and customers, how risky?
Includes tool(s)
Economic Exposure DashboardHow risky is the current economy for your business model? Compare using the latest data!
Includes tool(s)
Historical Valuation ApproximatorWhat is your business model worth now? And in past economic cycles, with an eye on the future?
Includes tool(s)
Historical Valuation ApproximatorOne way to look forward is to understand past trends. Find out today's approximate value of our company, and what it would have been in past economic cycles. Gauge when the next market peak might be.
Includes tool(s)
SP M&A Basics ToolkitIf you're buying or selling, what are the basic stpes and how can you analyze value and intangibles?
Includes tool(s)
Includes web training
Small Business Cost of IT Operations CalculatorShow Managed Services prospects your offer is cheaper (and better) than their current IT support.
Includes tool(s)
Sales Management Basics ToolkitSales is all about daily execution, and this simple toolkit will enable you to set and drive sales activity to get results!
Includes tool(s)
Sales Compensation CalculatorSales professionals sell what makes them money. Motivate them now a comp plan you can afford.
Includes tool(s)Includes web training
Multiple of Wages CalculatorThe legendary original. Test service profits, set service pricing. The "must-have" tool for all SPs/MSPs.
Includes tool(s)
Technical Compensation CalculatorBillable people can be your allies in profit, with the right comp. Build a win/win comp plan that works!
Includes tool(s)Includes web training
MS Financial SimluatorManaged Services has been around for nearly 30 years. Find out how the pros do MS pricing... from the pros!
Includes tool(s)Includes web training