Service Leadership
Total Profit Solutions for IT Companies™
Service Leadership Index™
- Q/Q Revenue Change - BIC Profitability SPs: Q1-09 16.1% Q2-09 168.3% Q3-09 -75.7% Q4-09 6.3%
- Q/Q Revenue Change - Median Profitability SPs: Q1-09 -38.4% Q2-09 15.4% Q3-09 32.3% Q4-09-22.9%
- Q/Q Revenue Change - Bottom 1/4 Profitability SPs: Q1-09 1.9% Q2-09 16.5% Q3-09 -42.5% Q4-09 20.7%
- Product GM% - BIC Profitability SPs: Q1-09 23.4% Q2-09 24.3% Q3-09 25.1% Q4-09 23.5%
- Product GM% - Median Profitability SPs: Q1-09 17.2% Q2-09 23.8% Q3-09 18.6% Q4-09 19.3%
- Product GM% - Bottom 1/4 Profitability SPs: Q1-09 25.1% Q2-09 27.9% Q3-09 15.5% Q4-09 10.8%
- Services GM% - BIC Profitability SPs: Q1-09 53.6% Q2-09 50.5% Q3-09 54.9% Q4-09 53.5%
- Services GM% - Median Profitability SPs: Q1-09 47.5% Q2-09 31.9% Q3-09 46.3% Q4-09 44.9%
- Services GM% - Bottom 1/4 Profitability SPs: Q1-09 41.6% Q2-09 38.7% Q3-09 44.1% Q4-09 36%
- SG&A% - BIC Profitability SPs: Q1-09 29.1% Q2-09 38.1% Q3-09 26.4% Q4-09 29.8%
- SG&A% - Median Profitability SPs: Q1-09 35.3% Q2-09 35% Q3-09 29.9% Q4-09 32.1%
- SG&A% - Bottom 1/4 Profitability SPs: Q1-09 42.8% Q2-09 35.7% Q3-09 39% Q4-09 46.3%
- EBITDA% - BIC Profitability SPs: Q1-09 17.7% Q2-09 13.6% Q3-09 21.9% Q4-09 16.5%
- EBITDA% - Median Profitability SPs: Q1-09 4.0% Q2-09 -1.8% Q3-09 6.9% Q4-09 4.2%
- EBITDA% - Bottom 1/4 Profitability SPs: Q1-09 -9.7% Q2-09 -14% Q3-09 -2.6% Q4-09 -16.6%
- Q/Q Headcount Change - BIC Profitability SPs: Q1-09 15% Q2-09 164.2% Q3-09 -71.4% Q4-09 0.9%
- Q/Q Headcount Change - Median Profitability SPs: Q1-09 -32.5% Q2-09 57% Q3-09 -41.9% Q4-09 -23.5%
- Q/Q Headcount Change - Bottom 1/4 Profitability SPs: Q1-09 12.2% Q2-09 62.3% Q3-09 -48.6% Q4-09 7.6%
Quarterly Solution Provider Performance
Service Leadership Index™ Reports
Service Leadership is dedicated to providing total profit solutions for IT Solution Provider companies. Service Leadership publishes and sells the only objective industry business benchmarking reports available to Solution Providers: the Service Leadership Index™ Reports on Profitability, Compensation, Managed Services and Economic Indicators.
A number of these reports are currently available for you to purchase. Be sure to check this site often as we frequently update and add to our benchmark report offerings.
SP Annual Profitability Report©
Survey participation optional
More information about survey
This report is the definitive industry resource on profit performance for Solution Providers (SP) and their channel partners. Service Leadership delivers a bird's eye view of the industry trend and benchmark information that SP executives use to make strategic decisions that profitably grow their businesses. This report includes actionable industry information across the following categories:
- Basic Financial Health
- Market & Customer Selection
- Lead Generation
- Gross Margin Performance by Product and Labor Efficiency.
YES, you can purchase the S-L Index™ Annual Solution Provider Profitability Benchmark: Full Report if you do not participate in the Service Leadership Solution Provider Annual Benchmark Profitability Survey™.
Yes, you can participate in the Service Leadership Solution Provider Annual Benchmark Profitability Survey™ and receive a discount on S-L Index™ Annual Solution Provider Profitability Benchmark: Full Report and receive a $100 discount.
Retail Price: $399
Profit and Ops Comprehensive Diagnostic Report©
Requires survey participation
More information about survey
Customized specifically for your company, Service Leadership delivers an easy & economical way to assess the performance of your current business model. And, this valuable package delivers specific recommendations from seasoned industry executives for actions you can take NOW to optimize the financial performance of your current business model. The report compares your profit performance vs. industry averages for best in class, mid-range and lower performing SPs.
Retail Price: $1250
S-L Profitability Package
Requires survey participation
More information about survey
Includes both the S-L Comprehensive Diagnostic Report and the S-L Annual Report - SP Profitability—combined they deliver powerful tools for assessing and improving the performance of your current business model while guiding decisions for future success. See individual report descriptions on this page for further details.
Retail price: $698
Annual SP Compensation Report©
Find out what the market is paying in the industry's only Solution Provider-specific salary survey. The 100-page report covers more than 40 positions in Solution Providers with infrastructure, application development and Managed Services practices.
More information about this report
$399 Without Survey Participation
$299 With Survey Participation
S-L Lead Sources Effectiveness for SPs
What sources of new sales leads are rated best by the most profitable IT Solutions Providers? What lead sources are rated highest by the least profitable IT Solutions Providers? Find out whether your lead generation activities are focused in the areas most likely to produce high quality leads. Note: This is an 11-page extract of the BestPerformer™ Benchmark Report.