Service Leadership
Total Profit Solutions for IT Companies™
Service Leadership Index™
- Q/Q Revenue Change - BIC Profitability SPs: Q1-09 16.1% Q2-09 168.3% Q3-09 -75.7% Q4-09 6.3%
- Q/Q Revenue Change - Median Profitability SPs: Q1-09 -38.4% Q2-09 15.4% Q3-09 32.3% Q4-09-22.9%
- Q/Q Revenue Change - Bottom 1/4 Profitability SPs: Q1-09 1.9% Q2-09 16.5% Q3-09 -42.5% Q4-09 20.7%
- Product GM% - BIC Profitability SPs: Q1-09 23.4% Q2-09 24.3% Q3-09 25.1% Q4-09 23.5%
- Product GM% - Median Profitability SPs: Q1-09 17.2% Q2-09 23.8% Q3-09 18.6% Q4-09 19.3%
- Product GM% - Bottom 1/4 Profitability SPs: Q1-09 25.1% Q2-09 27.9% Q3-09 15.5% Q4-09 10.8%
- Services GM% - BIC Profitability SPs: Q1-09 53.6% Q2-09 50.5% Q3-09 54.9% Q4-09 53.5%
- Services GM% - Median Profitability SPs: Q1-09 47.5% Q2-09 31.9% Q3-09 46.3% Q4-09 44.9%
- Services GM% - Bottom 1/4 Profitability SPs: Q1-09 41.6% Q2-09 38.7% Q3-09 44.1% Q4-09 36%
- SG&A% - BIC Profitability SPs: Q1-09 29.1% Q2-09 38.1% Q3-09 26.4% Q4-09 29.8%
- SG&A% - Median Profitability SPs: Q1-09 35.3% Q2-09 35% Q3-09 29.9% Q4-09 32.1%
- SG&A% - Bottom 1/4 Profitability SPs: Q1-09 42.8% Q2-09 35.7% Q3-09 39% Q4-09 46.3%
- EBITDA% - BIC Profitability SPs: Q1-09 17.7% Q2-09 13.6% Q3-09 21.9% Q4-09 16.5%
- EBITDA% - Median Profitability SPs: Q1-09 4.0% Q2-09 -1.8% Q3-09 6.9% Q4-09 4.2%
- EBITDA% - Bottom 1/4 Profitability SPs: Q1-09 -9.7% Q2-09 -14% Q3-09 -2.6% Q4-09 -16.6%
- Q/Q Headcount Change - BIC Profitability SPs: Q1-09 15% Q2-09 164.2% Q3-09 -71.4% Q4-09 0.9%
- Q/Q Headcount Change - Median Profitability SPs: Q1-09 -32.5% Q2-09 57% Q3-09 -41.9% Q4-09 -23.5%
- Q/Q Headcount Change - Bottom 1/4 Profitability SPs: Q1-09 12.2% Q2-09 62.3% Q3-09 -48.6% Q4-09 7.6%
Quarterly Solution Provider Performance
S-L SMB Solution Provider Economic Exposure Dashboard©
Based on the most recent Service Leadership Index™ analysis of Solution Provider financial performance during the current economic recession, this tool enables owners and executives to see how various aspects of their business strategy and financial performance impact their overall business risk, and determine what steps to take to mitigate those risks.
The Economic Exposure Dashboard© is useful for:
- Owners and executives of IT Solution Provider companies, seeking to understand the degree of risk they may face during the economic downturn, and take steps to offset that risk.
What is the Economic Exposure Dashboard©?
This tool enables owners and executives to input the key strategy and operating parameters of their businesses and see what strengths they have and weaknesses they face in the current economic situation. Based on the most recent Service Leadership Index™ benchmark of Solution Providers, this tool enables the user to quickly assess the degree of risk or strength they have across twelve critical parameters including: geography, business model, revenue concentration, balance sheet ratios, target customers segments, and so on. Each of the twelve critical metrics is scorecarded by color to indicate the level of risk or strength, and then summarized in an overall level of risk or strength. By altering the inputs in a "what-if" fashion, the user can see which areas of the business should be shored-up to offset continuing economic risk. Because the analysis is based on the latest Service Leadership Index™ results, the user can evaluate their position of strength or weakness relative to others in the marketplace, to determine how aggressive they can be in marketplace strategy.
Uses of the Economic Exposure Dashboard©
Assessing current economic risks and strengths with respect to management and market strategy, during strategic planning and/or as an educational tool for discussion with shareholders, managers and – if positive – with employees.