Service Leadership
Total Profit Solutions for IT Companies®
Service Leadership Index®
- Product GM% - BIC Profit SPs: Q2-12 27.6% Q3-12 26.8% Q4-12 29.0% Q1-13 23.6%
- Product GM% - Median Profitability SPs: Q2-12 24.0% Q3-12 20.2% Q4-12 21.9% Q1-13 20.8%
- Product GM% - Bottom 1/4 Profitability SPs: Q2-12 12.0% Q3-12 22.3% Q4-12 15.0% Q1-13 6.4%
- Services GM% - BIC Profitability SPs: Q2-12 53.7% Q3-12 57.6% Q4-12 54.9% Q1-13 53.1%
- Services GM% - Median Profitability SPs: Q2-12 47.7% Q3-12 47.5% Q4-12 46.9% Q1-13 44.0%
- Services GM% - Bottom 1/4 Profitability SPs: Q2-12 41.0% Q3-12 37.8% Q4-12 36.8% Q1-13 32.7%
- SG&A% - BIC Profitability SPs: Q2-12 27.2% Q3-12 26.3% Q4-12 27.3% Q1-13 28.5%
- SG&A% - Median Profitability SPs: Q2-12 29.6% Q3-12 28.8% Q4-12 29.8% Q1-13 29.7%
- SG&A% - Bottom 1/4 Profitability SPs: Q2-12 32.0% Q3-12 34.7% Q4-12 37.3% Q1-13 35.7%
- EBITDA% - BIC Profitability SPs: Q2-12 18.4% Q3-12 23.7% Q4-12 21.5% Q1-13 17.2%
- EBITDA% - Median Profitability SPs: Q2-12 8.6% Q3-12 10.3% Q4-12 8.5% Q1-13 6.3%
- EBITDA% - Bottom 1/4 Profitability SPs: Q2-12 −0.3% Q3-12 −2.4% Q4-12 −6.7% Q1-13 −5.2%
Quarterly Solution Provider Performance
Service Leadership Consulting Services
Based on more than 25 years of experience in building, running and facilitating the turn-around of IT Solutions companies— large and small, our services provide you with the ability to take your business to the next level, improve financial performance, and manage the risk of strategic and operational changes. What is your most immediate need?
Engagement Options
- Ad Hoc Executive Coaching
- Issue-Targeted Consulting
- Strategic Assessment and Planning
- Proven Methods - Tailored Individually
Engagement Examples
Perhaps your time constraints and resources require a helping hand. Service Leadership’s short duration, high impact targeted consulting services can be readily called on to help the management team accelerate their knowledge and implementation of the new foundational component.
Together, using efficiently structured interaction, your management team and Service Leadership together define the specific challenge or goal, select and refine the appropriate foundation component and then get it in place with minimal risk and disruption. In addition, we ensure succinct knowledge transfer to enable your team to continue to leverage the new component.
Our targeted consulting services apply to virtually every aspect of Solution Provider management:
- Finance and Performance
- Financial and operational assessment, planning and optimization,
- Budgeting and forecasting,
- Financial and operational diagnostics and benchmarking.
- People and Process
- Organization, responsibilities, work flow and performance measurement,
- Position description, definition, and candidate interviews,
- Compensation and incentive plans for sales, service and management,
- Offerings and Value Propositions
- Services development, evolution and pricing,
- Sales and service operational maturity assessments,
- Account management and portfolio optimization.
- Sales and Marketing
- Practice-led sales model,
- Customer segment analysis and planning,
- Lead generation and marketing,
- Sales process and activity-based management,
- Funnel management and forecasting.
Twenty-plus years of building Solution Providers from small to large (up to $2bb in revenue) and eight years of consulting with other Solution Providers has enabled us to identify and concentrate the key success factors in all critical areas of Solution Provider operation and make them available to you.
Improve Financial Performance
Select the Group that Best Fits Your Company's Needs
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Index® Group Frequently Asked Questions
Strategic Planning and Performance Optimization Services 
Solution Provider owners and executives often wish to accelerate progress on two critical areas of value creation: strategic direction and the steps to attainment, and optimizing near-term operating performance.