Service Leadership
Total Profit Solutions for IT Companies™
Service Leadership Index™
- Q/Q Revenue Change - BIC Profitability SPs: Q1-09 16.1% Q2-09 168.3% Q3-09 -75.7% Q4-09 6.3%
- Q/Q Revenue Change - Median Profitability SPs: Q1-09 -38.4% Q2-09 15.4% Q3-09 32.3% Q4-09-22.9%
- Q/Q Revenue Change - Bottom 1/4 Profitability SPs: Q1-09 1.9% Q2-09 16.5% Q3-09 -42.5% Q4-09 20.7%
- Product GM% - BIC Profitability SPs: Q1-09 23.4% Q2-09 24.3% Q3-09 25.1% Q4-09 23.5%
- Product GM% - Median Profitability SPs: Q1-09 17.2% Q2-09 23.8% Q3-09 18.6% Q4-09 19.3%
- Product GM% - Bottom 1/4 Profitability SPs: Q1-09 25.1% Q2-09 27.9% Q3-09 15.5% Q4-09 10.8%
- Services GM% - BIC Profitability SPs: Q1-09 53.6% Q2-09 50.5% Q3-09 54.9% Q4-09 53.5%
- Services GM% - Median Profitability SPs: Q1-09 47.5% Q2-09 31.9% Q3-09 46.3% Q4-09 44.9%
- Services GM% - Bottom 1/4 Profitability SPs: Q1-09 41.6% Q2-09 38.7% Q3-09 44.1% Q4-09 36%
- SG&A% - BIC Profitability SPs: Q1-09 29.1% Q2-09 38.1% Q3-09 26.4% Q4-09 29.8%
- SG&A% - Median Profitability SPs: Q1-09 35.3% Q2-09 35% Q3-09 29.9% Q4-09 32.1%
- SG&A% - Bottom 1/4 Profitability SPs: Q1-09 42.8% Q2-09 35.7% Q3-09 39% Q4-09 46.3%
- EBITDA% - BIC Profitability SPs: Q1-09 17.7% Q2-09 13.6% Q3-09 21.9% Q4-09 16.5%
- EBITDA% - Median Profitability SPs: Q1-09 4.0% Q2-09 -1.8% Q3-09 6.9% Q4-09 4.2%
- EBITDA% - Bottom 1/4 Profitability SPs: Q1-09 -9.7% Q2-09 -14% Q3-09 -2.6% Q4-09 -16.6%
- Q/Q Headcount Change - BIC Profitability SPs: Q1-09 15% Q2-09 164.2% Q3-09 -71.4% Q4-09 0.9%
- Q/Q Headcount Change - Median Profitability SPs: Q1-09 -32.5% Q2-09 57% Q3-09 -41.9% Q4-09 -23.5%
- Q/Q Headcount Change - Bottom 1/4 Profitability SPs: Q1-09 12.2% Q2-09 62.3% Q3-09 -48.6% Q4-09 7.6%
Quarterly Solution Provider Performance
Service Leadership Webinars
Recorded Webinars - Learn on Your Schedule!
Each of the webinars listed below was recorded before a live audience and is approximately 1 ½ hours in length. After each webinar, you'll be sent a valuable Excel-based tool explained during the webinar, selected slides from the webinar, and an FAQ if appropriate.
Recorded Webinar: S-L Setting Technical Compensation for a Win/Win Outcome
Tired of the confusion and ambiguity of determining compensation for your technical professionals? Want to retain your experts but uncertain if you can do so profitably?
Service Leadership's Technical Compensation Calculator™ (TCC™) enables you to determine EXACTLY what you need to pay your technical professionals based upon your specific business model inputs, including:
- Targeted Services COGS%
- Targeted Services Gross Margin %
- Services Rates you charge the market
- Utilization you can expect of your technical professionals
Ready to establish specific sustainable compensation for your technical professionals? Ready to eliminate the guesswork that often results in overpaying or underpaying your team? Ready to implement a logical plan that will support your net income objectives?
Attend this 1 ½ hour Webinar and take control of your compensation plans and profitability. Includes a download package containing our Excel-based Technical Compensation Calculator™ and selected slides from the webinar.
Recorded Webinar: S-L Managed Services Financial Simulator™
By attending this webinar, you'll come away with a better understanding of:
- The major financial levers which influence Managed Services profitability
- The effects of capital expense and sales ramp on your cash flow and return on investment in Managed Services
- Pricing for profitability and maximum per-account revenue
- The impact of your Managed Services business decisions on the stock value of your company
You'll also receive a fully licensed copy of the exclusive Excel-based Managed Services Financial Simulator™ for your internal use, as well as selected slides from the webinar and a complete FAQ.
Attend this 1 ½ hour webinar to understand the key financial levers for profitability in Managed Services and speed your path to profitability.
Recorded Webinar: S-L M&A for IT Solution Providers
By attending this webinar, you'll come away with a better understanding of the current M & A environment for IT Solutions and Services Companies, including:
- How to best prepare to sell or buy
- Current and trend valuations and deal structures
- Aligning deal structures with business objectives
- The buyside targeting and search process
Also, included in the webinar you'll get our exclusive Excel-based M&A Analysis Tool™. In today's increasingly active M&A market, even if you're not selling or buying soon, it's invaluable to know the trends and alternatives.