Contents
|
Description
|
License Agreement |
What you're agreeing to by using this report.
|
About the Service Leadership Index
|
The TSP industry's most accurate, detailed, longest-running and most actionable benchmark.
|
Predominant Business Models
|
Making benchmarks relevant; identifying true best practices.
|
Value Creation Strategy Pay-Offs
|
Approximate stock value — which TSP business models drove the greatest increases in stock value over the last five years?
|
Special Section — Looking Ahead
|
Driving Growth:
- Macroeconomic impacts on TSP performance
- 2020-22 budget attainment and 2023 budget
- Recent performance of private equity-backed MSPs
- Financial performance by geographic regions
- MSP sales and marketing costs vs. productivity
|
Impact of Vendor Programs and of Product and Cloud Resale Margins on TSP Profitability
|
What is the influence of vendor back-end dollars and cloud resale on TSP profitability, by PBM?
|
TSP Profitability Over Time
|
How have TSPs performed financially, from 2008 through 2022, by PBM?
|
TSP Operational Maturity Levels
|
How do the TSPs in the top quartile of profitability attain their results, and do so with consistency?
|
Inside Look Into Five OML Traits
|
Five Operational Maturity Level™ (OML™) Traits from SLIQ™ that tend to influence profitability and growth most significantly:
- Value Creation Strategy
- Target Customer Profile
- Driving Technology Standards
- Quarterly Business Reviews
- Charging for Technical Assessments
|
Planning and Diagnostics, by Predominant Business Model
|
Valuation, financial ratios, OML and growth trends by Predominant
Business Model™ (PBM™):
- All PBMs Combined (Read this first)
- PBM: Product-Centric
- PBM: Infra-Technical Services
- PBM: Infra-Professional (Project) Services
- PBM: Infra-Managed Services (MSP)
- Special Section: MSPs' Core Services Profitability Infrastructure Services Gross Margin Trends and Recommendations
- PBM: Infra-Shared Services (Private Cloud)
- PBM: Infra-Balanced
- PBM: Application-Professional (Project) Services
|
Resources for Optimizing Financial Performance and Stock Value
|
From Service Leadership, for attaining top quartile profitability and growth.
|
Glossary
|
Dictionary of terms we use.
|