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Contents
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Description
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| License Agreement |
What you're agreeing to by using this report.
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About the Service Leadership Index®
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The ITSP industry's most accurate, detailed, longest-running and most actionable benchmark. |
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Predominant Business Models™
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Making benchmarks relevant; identifying true best practices.
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Value Creation Strategy Pay-Offs
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Approximate Stock Value — Which ITSP business models drove the greatest increases in stock value over the last five years?
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Special Section — Looking Ahead
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Driving Growth:
- Macro-economic impacts on IT solution provider performance
- 2017-21 budget attainment and 2022 budget
- Recent performance of Private Equity-Backed MSPs
- The importance of customer size to the ITSP's value creation strategy
- MSP sales and marketing costs vs. productivity
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Impact of Vendor Programs and of Product and Cloud Resale Margins on IT Solution Provider Profitability
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What is the influence of vendor back-end dollars and cloud resale on ITSP profitability, by PBM?
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ITSP Profitability Over Time
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How have ITSPs performed financially, from 2008 through 2021, by PBM?
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ITSP Operational Maturity Levels™
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How do the ITSPs in the top quartile of profitability attain their results, and do so with consistency?
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Planning and Diagnostics, by Predominant Business Model™ (PBM™)
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Valuation, financial ratios, Operational Maturity Level™ and growth trends, by PBM:
- All PBMs Combined (Read this first)
- PBM: Product-Centric
- PBM: Infra-Technical Services
- PBM: Infra-Project (Professional) Services
- PBM: Infra-Managed Services (MSP)
- PBM: Infra-Shared Services
- PBM: Infra-Balanced
- PBM: Applications-Project Services
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Resources for Optimizing Financial Performance and Stock Value
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From Service Leadership, for attaining top quartile profitability and growth.
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Glossary
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Dictionary of terms we use.
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