Service Leadership

Service Leadership Index®

• Product GM% - BIC Profit SPs: Q2-12 27.6%   Q3-12 26.8%   Q4-12 29.0%   Q1-13 23.6%
• Product GM% - Median Profitability SPs: Q2-12 24.0%   Q3-12 20.2%   Q4-12 21.9%   Q1-13 20.8%
• Product GM% - Bottom 1/4 Profitability SPs: Q2-12 12.0%   Q3-12 22.3%   Q4-12 15.0%   Q1-13 6.4%
• Services GM% - BIC Profitability SPs: Q2-12 53.7%   Q3-12 57.6%   Q4-12 54.9%   Q1-13 53.1%
• Services GM% - Median Profitability SPs: Q2-12 47.7%   Q3-12 47.5%   Q4-12 46.9%   Q1-13 44.0%
• Services GM% - Bottom 1/4 Profitability SPs: Q2-12 41.0%   Q3-12 37.8%   Q4-12 36.8%   Q1-13 32.7%
• SG&A% - BIC Profitability SPs: Q2-12 27.2%   Q3-12 26.3%   Q4-12 27.3%   Q1-13 28.5%
• SG&A% - Median Profitability SPs: Q2-12 29.6%   Q3-12 28.8%   Q4-12 29.8%   Q1-13 29.7%
• SG&A% - Bottom 1/4 Profitability SPs: Q2-12 32.0%   Q3-12 34.7%   Q4-12 37.3%   Q1-13 35.7%
• EBITDA% - BIC Profitability SPs: Q2-12 18.4%   Q3-12 23.7%   Q4-12 21.5%   Q1-13 17.2%
• EBITDA% - Median Profitability SPs: Q2-12 8.6%   Q3-12 10.3%   Q4-12 8.5%   Q1-13 6.3%
• EBITDA% - Bottom 1/4 Profitability SPs: Q2-12 −0.3%   Q3-12 −2.4%   Q4-12 −6.7%   Q1-13 −5.2%

Quarterly Solution Provider Performance