Total Profit Solutions for IT Companies®
Service Leadership Index®
- Product GM% - BIC Profit SPs: Q2-12 27.6% Q3-12 26.8% Q4-12 29.0% Q1-13 23.6%
- Product GM% - Median Profitability SPs: Q2-12 24.0% Q3-12 20.2% Q4-12 21.9% Q1-13 20.8%
- Product GM% - Bottom 1/4 Profitability SPs: Q2-12 12.0% Q3-12 22.3% Q4-12 15.0% Q1-13 6.4%
- Services GM% - BIC Profitability SPs: Q2-12 53.7% Q3-12 57.6% Q4-12 54.9% Q1-13 53.1%
- Services GM% - Median Profitability SPs: Q2-12 47.7% Q3-12 47.5% Q4-12 46.9% Q1-13 44.0%
- Services GM% - Bottom 1/4 Profitability SPs: Q2-12 41.0% Q3-12 37.8% Q4-12 36.8% Q1-13 32.7%
- SG&A% - BIC Profitability SPs: Q2-12 27.2% Q3-12 26.3% Q4-12 27.3% Q1-13 28.5%
- SG&A% - Median Profitability SPs: Q2-12 29.6% Q3-12 28.8% Q4-12 29.8% Q1-13 29.7%
- SG&A% - Bottom 1/4 Profitability SPs: Q2-12 32.0% Q3-12 34.7% Q4-12 37.3% Q1-13 35.7%
- EBITDA% - BIC Profitability SPs: Q2-12 18.4% Q3-12 23.7% Q4-12 21.5% Q1-13 17.2%
- EBITDA% - Median Profitability SPs: Q2-12 8.6% Q3-12 10.3% Q4-12 8.5% Q1-13 6.3%
- EBITDA% - Bottom 1/4 Profitability SPs: Q2-12 −0.3% Q3-12 −2.4% Q4-12 −6.7% Q1-13 −5.2%
Quarterly Solution Provider Performance
Service Leadership values the privacy of those who provide private personal information to the Company. This policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to information privacy. Service Leadership has voluntarily certified that it meets the United States Department of Commerce Safe Harbor Standards for adequate privacy protection.
EXTERNAL INFORMATION SOURCES (Customer Inquiries)
Service Leadership only will collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that is voluntarily provided through our website or e-mail correspondence. We will collect general information (such as the type of browser used, the files requested, and the domain name and country which requests information) to improve our Web site and better meet customer needs.
Use of Information
Before we collect any personally identifiable information, we will provide an explanation for the possible use of the data. The information supplied will be used by Service Leadership to respond to inquiries, supply requested information on Service Leadership products and services, or track orders placed with Service Leadership. Authorized third parties may be utilized by Service Leadership to collect, track and process such information. If you have submitted personal information to Service Leadership electronically and would like it removed or modified, please contact us. We will use reasonable efforts to comply with your request. Any marketing communications sent by Service Leadership have an automatic opt-out link at the bottom of each communication. You may elect to remove yourself from further informational communications by selecting and confirming this link.
INTERNAL INFORMATION SOURCES (Employee Data)
Service Leadership does not request or gather any information regarding political opinions, religion, philosophy, union membership, or sexual preferences. To the extent Service Leadership maintains information on an individual's medical health or ethnicity (as legally required of U.S. employees and US applicants for employment), consistent with this policy, Service Leadership will not disclose such information to third parties.
Service Leadership is committed to protecting personal information from loss, misuse, disclosure, alteration, unauthorized access and destruction. Service Leadership takes all reasonable precautions to safeguard the confidentiality of personally identifiable information.
Service Leadership conforms to the US Department of Commerce Safe Harbor Principles through self-assessment. We make every effort to ensure privacy and encourage you to contact us at any time if you feel we are not in compliance with the Safe Harbor Principles. In the event we are unable to resolve an issue regarding our compliance, we will contact the appropriate Data Protection Authorities to expeditiously resolve the complaint.
Updating or Correcting Information
Any employee wishing to review or update their personal information can do so by contacting their local Human Resources Department.
Other Important Information
The Service Leadership Web site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. Additionally, some of our Web pages may contain "cookies," which are data that may be sent to your Web browser and stored on your computer. This allows our server to "recognize" you when you visit our Web site in the future and enables you to view protected content without requiring an additional login, password, or re-registration. Most Web browsers can be configured to not accept cookies, or to notify you if a cookie is sent to you. If you prefer to not accept a cookie upon registration, you will be required to register each time you request access to protected content on our web site.
Permission to use Documents (such as product information, press releases, fact sheets and FAQs) from this server is granted, provided that the Service Leadership copyright notice appears in all copies, (2) use of such Documents from this server is for informational and noncommercial or personal use only and will not be copied or posted on any network computer or broadcast in any media, and (3) no modifications of any Documents are made.
Use for any other purpose is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
All information on this server is provided on an as-is basis. Service Leadership makes no warranties, express or implied, as to the accuracy and correctness of the information. In no event shall Service Leadership be liable for any damages whatsoever resulting from the use of this information. The Service Leadership logo are registered trademarks of Service Leadership. All other products are trademarks or registered trademarks of their respective companies.