Service Leadership
Total Profit Solutions for IT Companies®
Service Leadership Index®
- Product GM% - BIC Profit SPs: Q2-12 27.6% Q3-12 26.8% Q4-12 29.0% Q1-13 23.6%
- Product GM% - Median Profitability SPs: Q2-12 24.0% Q3-12 20.2% Q4-12 21.9% Q1-13 20.8%
- Product GM% - Bottom 1/4 Profitability SPs: Q2-12 12.0% Q3-12 22.3% Q4-12 15.0% Q1-13 6.4%
- Services GM% - BIC Profitability SPs: Q2-12 53.7% Q3-12 57.6% Q4-12 54.9% Q1-13 53.1%
- Services GM% - Median Profitability SPs: Q2-12 47.7% Q3-12 47.5% Q4-12 46.9% Q1-13 44.0%
- Services GM% - Bottom 1/4 Profitability SPs: Q2-12 41.0% Q3-12 37.8% Q4-12 36.8% Q1-13 32.7%
- SG&A% - BIC Profitability SPs: Q2-12 27.2% Q3-12 26.3% Q4-12 27.3% Q1-13 28.5%
- SG&A% - Median Profitability SPs: Q2-12 29.6% Q3-12 28.8% Q4-12 29.8% Q1-13 29.7%
- SG&A% - Bottom 1/4 Profitability SPs: Q2-12 32.0% Q3-12 34.7% Q4-12 37.3% Q1-13 35.7%
- EBITDA% - BIC Profitability SPs: Q2-12 18.4% Q3-12 23.7% Q4-12 21.5% Q1-13 17.2%
- EBITDA% - Median Profitability SPs: Q2-12 8.6% Q3-12 10.3% Q4-12 8.5% Q1-13 6.3%
- EBITDA% - Bottom 1/4 Profitability SPs: Q2-12 −0.3% Q3-12 −2.4% Q4-12 −6.7% Q1-13 −5.2%
Quarterly Solution Provider Performance
Service Leadership Index® Benchmarks
For Solution Providers (SPs)
Private, accurate, objective, and actionable benchmarks.
For Sponsoring Vendors
Scalable, enabling, industry standard Partner benchmarking.
SP Compensation
High Performance Execution
Annual SP Compensation Report ©
- 40+ SP/MSP job positions, 3 seniority levels each
- Sales, service, management
- Management education & coaching
- Incentives, bill rates and more!
- Only $399/$299 per company
Individual SP Diagnostics
SP results privately compared
Industry Benchmark Reports
Aggregate analysis for strategy & planning
SP Annual Industry Report ©
- 120+ pages
- 10 SP/MSP business models, 7 customer sizes and 23 verticals
- Only $399/$299 per company
MSP Annual Industry Report ©
Coming soon – please click on the view button below to be notified when this survey is open.
View MoreFinancial and Operational
Periodic
Quarterly
MS Comprehensive Diagnostic Report ©
- For SPs and MSPs
- 109 critical MS operating metrics
- Covering sales, operations, customers & management
- Compare yourself to best in class with your specific business model, and pursuing your same size customer
- Only $399.00 per company
Profit and Ops Fundamentals Diagnostic Report ©
- For SPs and MSPs
- 11 critical metrics, including margin, costs and profit
- Compare yourself to the best in class with your specific business model!
- Only $249.00 per company
Quarterly Benchmark Report ©
- For SPs and MSPs
- 45 critical metrics, including margin, costs and profit
- Quarterly, YTD, year/year and trending
- Exclusive: Individual Best-in-Class-o-Meter! Compare yourself interactively to the best in class with your specific business model!
Quarterly Membership
- Quarterly benchmark: Only $420 per company
- Add quarterly one-on-one phone advisory session with S-L principal: Only $999 per company
- Or with quarterly peer group meetings: Only $1,499 per company