Service Leadership
Total Profit Solutions for IT Companies®
Service Leadership Index®
- Product GM% - BIC Profitability SPs: Q1-11 25.5% Q2-11 25.3% Q3-11 26.6% Q4-11 27.2%
- Product GM% - Median Profitability SPs: Q1-11 20.5% Q2-11 20.5% Q3-11 19.2% Q4-11 19.7%
- Product GM% - Bottom 1/4 Profitability SPs: Q1-11 19.9% Q2-11 20.5% Q3-11 18.5% Q4-11 14.8%
- Services GM% - BIC Profitability SPs: Q1-11 53.4% Q2-11 54.9% Q3-11 52.2% Q4-11 52.8%
- Services GM% - Median Profitability SPs: Q1-11 51.0% Q2-11 50.1% Q3-11 48.1% Q4-11 46.4%
- Services GM% - Bottom 1/4 Profitability SPs: Q1-11 36.1% Q2-11 41.0% Q3-11 42.9% Q4-11 38.8%
- SG&A% - BIC Profitability SPs: Q1-11 26.0% Q2-11 26.2% Q3-11 26.1% Q4-11 27.6%
- SG&A% - Median Profitability SPs: Q1-11 32.2% Q2-11 31.9% Q3-11 30.3% Q4-11 29.8%
- SG&A% - Bottom 1/4 Profitability SPs: Q1-11 35.7% Q2-11 34.6% Q3-11 36.9% Q4-11 35.4%
- EBITDA% - BIC Profitability SPs: Q1-11 19.2% Q2-11 19.2% Q3-11 17.8% Q4-11 17.7%
- EBITDA% - Median Profitability SPs: Q1-11 7.3% Q2-11 7.3% Q3-11 6.8% Q4-11 5.9%
- EBITDA% - Bottom 1/4 Profitability SPs: Q1-11 −2.4% Q2-11 −1.1% Q3-11 −2.7% Q4-11 −5.6%
Quarterly Solution Provider Performance
Service Leadership Index™ Benchmarks
For Solution Providers (SPs)
Private, accurate, objective, and actionable benchmarks.
For Sponsoring Vendors
Scalable, enabling, industry standard Partner benchmarking.
SP Compensation
High Performance Execution
Annual SP Compensation Report ©
- 40+ SP/MSP job positions, 3 seniority levels each
- Sales, service, management
- Management education & coaching
- Incentives, bill rates and more!
- Only $399/$299 per company
Individual SP Diagnostics
SP results privately compared
Industry Benchmark Reports
Aggregate analysis for strategy & planning
SP Annual Industry Report ©
- 120+ pages
- 10 SP/MSP business models, 7 customer sizes and 23 verticals
- Only $399/$299 per company
MSP Annual Industry Report ©
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Periodic
Quarterly
MS Comprehensive Diagnostic Report ©
- For SPs and MSPs
- 109 critical MS operating metrics
- Covering sales, operations, customers & management
- Compare yourself to best in class with your specific business model, and pursuing your same size customer
- Only $399.00 per company
Profit and Ops Comprehensive Diagnostic Report©
- For SPs and MSPs
- More than 80 valuable metrics
- Covering sales, operations, customers, management
- Compare yourself to best in class with your specific business model, and pursuing your same size customer
- Only $399.00 per company
Profit and Ops Fundamentals Diagnostic Report ©
- For SPs and MSPs
- 11 critical metrics, including margin, costs and profit
- Compare yourself to the best in class with your specific business model!
- Only $129.00 per company
Quarterly Benchmark Report ©
- For SPs and MSPs
- 45 critical metrics, including margin, costs and profit
- Quarterly, YTD, year/year and trending
- Exclusive: Individual Best-in-Class-o-Meter! Compare yourself interactively to the best in class with your specific business model!
Quarterly Membership
- Quarterly benchmark: Only $320 per company
- Add quarterly one-on-one phone advisory session with S-L principal: Only $999 per company
- Or with quarterly peer group meetings: Only $1,499 per company