Service Leadership
Total Profit Solutions for IT Companies™
Service Leadership Index™
- Q/Q Revenue Change - BIC Profitability SPs: Q4-08 2.0% Q1-09 16.1% Q2-09 168.3% Q3-09 -75.7%
- Q/Q Revenue Change - Median Profitability SPs: Q4-08-9.7% Q1-09 -38.4% Q2-09 15.4% Q3-09 32.3%
- Q/Q Revenue Change - Bottom 1/4 Profitability SPs: Q4-08 -12.2% Q1-09 1.9% Q2-09 16.5% Q3-09 -42.5%
- Product GM% - BIC Profitability SPs: Q4-08 21.2% Q1-09 23.4% Q2-09 24.3% Q3-09 25.1%
- Product GM% - Median Profitability SPs: Q4-08 18.7% Q1-09 17.2% Q2-09 23.8% Q3-09 18.6%
- Product GM% - Bottom 1/4 Profitability SPs: Q4-08 3.4% Q1-09 25.1% Q2-09 55.5% Q3-09 15.5%
- Services GM% - BIC Profitability SPs: Q4-08 52.6% Q1-09 53.6% Q2-09 50.5% Q3-09 54.9%
- Services GM% - Median Profitability SPs: Q4-08 37.8% Q1-09 47.5% Q2-09 31.9% Q3-09 46.3%
- Services GM% - Bottom 1/4 Profitability SPs: Q4-08 38.6% Q1-09 41.6% Q2-09 38.7.3% Q3-09 44.1%
- SG&A% - BIC Profitability SPs: Q4-08 30.2% Q1-09 29.1% Q2-09 38.1% Q3-09 26.4%
- SG&A% - Median Profitability SPs: Q4-08 27.1% Q1-09 35.3% Q2-09 35% Q3-09 29.9%
- SG&A% - Bottom 1/4 Profitability SPs: Q4-08 42.0% Q1-09 42.8% Q2-09 35.7% Q3-09 39%
- EBITDA% - BIC Profitability SPs: Q4-08 14.5% Q1-09 17.7% Q2-09 13.6% Q3-09 21.9%
- EBITDA% - Median Profitability SPs: Q4-08 3.9% Q1-09 4.0% Q2-09 -1.8% Q3-09 6.9%
- EBITDA% - Bottom 1/4 Profitability SPs: Q4-08 -7.1% Q1-09 -9.7% Q2-09 -14% Q3-09 -2.6%
- Q/Q Headcount Change - BIC Profitability SPs: Q4-08 -1.1% Q1-09 15% Q2-09 164.2% Q3-09 -71.4%
- Q/Q Headcount Change - Median Profitability SPs: Q4-08 2.1% Q1-09 -32.5% Q2-09 57% Q3-09 -41.9%
- Q/Q Headcount Change - Bottom 1/4 Profitability SPs: Q4-08 2.1% Q1-09 12.2% Q2-09 62.3% Q3-09 -48.6%
Quarterly Solution Provider Performance
Service Leadership Index™ Benchmarks
For Solution Providers (SPs)
Private, accurate, objective, and actionable benchmarks.
For Sponsoring Vendors
Scalable, enabling, industry standard Partner benchmarking.
SP Compensation
High Performance Execution
Annual SP Compensation Report ©
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Individual SP Diagnostics
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Industry Benchmark Reports
Aggregate analysis for strategy & planning
SP Annual Industry Report ©
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MSP Annual Industry Report ©
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Financial and Operational
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MS Comprehensive Diagnostic Report ©
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- 109 critical MS operating metrics
- Covering sales, operations, customers & management
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Profit and Ops Comprehensive Diagnostic Report©
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- More than 80 valuable metrics
- Covering sales, operations, customers, management
- Compare yourself to best in class with your specific business model, and pursuing your same size customer
- Only $399.00 per company
Profit and Ops Fundamentals Diagnostic Report ©
- For SPs and MSPs
- 11 critical metrics, including margin, costs and profit
- Compare yourself to the best in class with your specific business model!
- Only $129.00 per company
Quarterly Benchmark Report ©
- For SPs and MSPs
- 45 critical metrics, including margin, costs and profit
- Quarterly, YTD, year/year and trending
- Exclusive: Individual Best-in-Class-o-Meter! Compare yourself interactively to the best in class with your specific business model!
Quarterly Membership
- Quarterly benchmark: Only $320 per company
- Add quarterly one-on-one phone advisory session with S-L principal: Only $999 per company
- Or with quarterly peer group meetings: Only $1,499 per company