The Service Leadership Index® is the largest scale, longest running and most accurate benchmark of Solution Provider financial performance, operational maturity and value creation, worldwide. Developed by 30+ year veterans of the industry, the Service Leadership Index® includes private diagnostic benchmarks for individual Solution Providers and their business coaches and consultants.
The word "Index" is used deliberately—it is the Solution Provider industry's first detailed, normalized, ongoing measure of revenue, profit and value creation performance.
The driving passion of Service Leadership is to enable Solution Provider (SP) owners to receive fair (high) value for their risk and the high value they deliver to vendors and end customers.
The Top Quartile SPs in each business model and in all geographies, earn about 2.6x the bottom line profit percent (EBITDA %) of their Median peers, regardless of their size, age, owner compensation, client profile or vendor selections. That is 2.6x the cash flow and 2.6x the stock value, doing essentially the same things for the same client profiles, in every geography. All SP owners should and can perform at this level.
While benchmarking necessarily looks at past performance, past performance is the best predictor of future performance and the only effective way to diagnose management skill and prescribe improvements. Financial benchmarking is the foundation for all likely, sustained improvements in financial performance of SPs. Without an objective comparison of financial performance, the likelihood of improving that performance is compromised.
Without the Service Leadership Index®, strategy and tactics to improve profits and growth are materially without foundation.
Each year, thousands of Solution Providers worldwide, across all business models, participate in the S-L Index™, making possible this indispensable decision-making information for Solution Provider owners, executives, investors and vendors.
A large-scale survey of Managed Service Provider (MSP) CEOs worldwide on their perspectives of the future of their business model was recently conducted by Service Leadership, Inc.
We objectively determined who was actually an MSP using our Predominant Business Model™ algorithm. This means all the participants are in fact materially in the MSP business, not just aspiring to be.
The Report slices data by profitability, Operational Maturity, Target Customer Profile™- that is, size range of customers pursued – by vertical markets, and by importance of primary vendors. Plus much more.
Individual, Confidential Benchmark
A one-time, individual, private benchmark to help you identify strengths and weaknesses, and plan and validate your course of action. Compares your company individually to the Top Quartile in your specific business model and to Median firms across all SP/MSP/CSPs by examining 17 critical profitability metrics including Gross Margin by line of business; Sales; Marketing; General and Administrative costs; and adjusted for fair market owner compensation. Report includes a basic Operational Maturity Level™ assessment and recommendations.
Expanded Individual, Confidential Benchmark with tools updated quarterly
Add Peer Group
For sustained progress, accountability and actionable insight, this confidential benchmark report examines the 17 critical metrics of the annual Fundamentals Diagnostic Report, and adds more than 60 key metrics for deep dive analysis and action. The Report also includes a basic Operational Maturity Level™ assessment. Each quarter, members are benchmarked against: